What Challenges Are You Facing Today in the Logistics Sector?
Risk of Poor Customer Experience:
With multiple touchpoints and complex operations (international courier, customs, distribution networks), customers may face an inconsistent or frustrating experience.
Poor scalability in customer service
In services such as courier and mass cargo transportation, companies often experience overload in customer service channels due to a constant increase in the volume of inquiries and requests.
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Extended Response Times and SLA Non-Compliance:
Logistics companies often struggle with delays in responding to customers and difficulties meeting Service Level Agreements (SLAs).
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Lack of Integration with Internal Systems:
Logistics companies often use multiple platforms, complicating information centralization and reducing operational efficiency.
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A lack of an effective knowledge management system and frequent customer service staff turnover can lead to inconsistency in service quality.
What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize operational efficiency in your company
Compliance with International Regulations
Sabio.CX meets standards like ISO, ensuring that logistics companies handling sensitive data, such as customs and international freight services, operate with full security.
Service Scalability
Sabio.CX allows logistics companies to efficiently handle increased customer interactions without sacrificing service quality, even during high-demand periods.
Improvement in Operational Efficiency
With Sabio.CX, companies can reduce case resolution times and optimize query management, improving overall efficiency by 30-45%, as noted in McKinsey studies.
Reduction of Operational Costs
By reducing the need for human intervention by 50% through automation, companies can redirect resources to more strategic tasks, lowering operational costs.
Personalized Service and Tracking
Sabio.CX allows each communication to be traceable and linked to a customer history, facilitating personalization and improving customer loyalty.
How does communication work with Sabio.CX?
Statistics and Results
14%
Increase per Hour in Case Resolution
50%
Reduction in Human Assistance Needed
9%
Reduction in Management Times
30% - 45%
Improvement in Operational Efficiency
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
Ability to escalate to a specialist when the agent cannot resolve a request.
KPIs and Indicators
A module for KPIs and indicators for operational and strategic reporting.
WhatsApp Audio Management
Handles audio messages received via WhatsApp as part of its multichannel functionality.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
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Automated Shipment Tracking Queries:
Sabio.CX can manage the automated tracking of shipments, providing customers with real-time information on the status of their packages or cargo across multiple channels, reducing the need for human intervention.
Real-Time Support for Customs and International Freight Agency:
Sabio.CX can respond to inquiries about regulations, documentation, and customs procedures, facilitating the process and reducing customer wait times.
Automated Scheduling of Package Pickup and Delivery:
Sabio.CX allows customers to schedule package pickups and deliveries automatically via channels like WhatsApp and email, integrating with fleet management systems to optimize delivery routes.
Automated Support for Storage and Logistics Operations:
Sabio.CX can handle queries related to warehouse space availability, schedule operations, and coordinate goods delivery, optimizing inventory management.
Mass Cargo Incident Management:
Sabio.CX allows customers to report and inquire about incidents related to cargo transport, such as delays or delivery issues, providing immediate responses and improving the customer experience.
Return and Claim Management Assistance:
Sabio.CX can automatically handle return and claim requests, providing customers with detailed information on procedures and updates on their request status, improving the post-sale experience.
Automated Quotes for Logistics Services:
Sabio.CX can automate the generation and sending of quotes for services such as freight transport, international courier, and warehousing, responding to customers in real-time with prices and customized options based on their needs.
Innovation at Ayté
