What Challenges Are You Facing Today in the Insurance Sector?
Regulatory Compliance and Data Management Security:
Insurers must comply with strict regulations regarding the protection of personal data, adding complexity to information management.
Scalability and Fragmented Multichannel Communication:
Insurers and their intermediaries often interact with clients through multiple channels, making it difficult to maintain consistent traceability and provide prompt responses.
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Extended Response Times in Customer Service:
Customers and intermediaries face long wait times for the resolution of inquiries and issues, which reduces satisfaction and can erode trust in the insurance company.
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Dispersed Knowledge Between Intermediaries and Clients:
Intermediaries often need to consult with the insurer to obtain technical details about policies or claims, slowing down the sales or customer support process.
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High staff turnover in customer service areas can lead to knowledge loss and a decrease in service quality, affecting the customer experience.
What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize operational efficiency in your company
Reduction in Operational Costs:
The automation of routine processes and reduced management times (e.g., in claims management or policy issuance) allows for a significant reduction in operational costs while improving overall efficiency.
Enhanced Customer and Intermediary Satisfaction:
By providing quick and accurate responses, with self-service capability for simple inquiries and scalability to specialists when needed, Sabio.CX significantly improves the customer experience and intermediary efficiency.
Scalability Without Compromising Service Quality
As the customer base or intermediary network grows, Sabio.CX can automatically scale to handle the increased volume of interactions without sacrificing service quality.
Full Traceability and SLA Management Improvement
Sabio.CX ensures complete traceability of all communications, both with customers and intermediaries, helping insurers meet their service level agreements (SLAs) and reducing the risk of non-compliance.
Increased Operational Efficiency
Sabio.CX contributes to an improvement in operational efficiency between 30% and 45%, allowing teams to focus on more complex cases while the virtual agent handles repetitive inquiries and tasks.
How does communication work with Sabio.CX?
Statistics and Results
14%
Increase per Hour in Case Resolution
50%
Reduction in Human Attention Required
9%
Reduction in Management Times
30% - 45%
Improvement in Operational Efficiency
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
Ability to escalate to a specialist when the agent cannot resolve a request.
KPIs and Indicators
A module for KPIs and indicators for operational and strategic reporting.
WhatsApp Audio Management
Handles audio messages received via WhatsApp as part of its multichannel functionality.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
Automated Claims Management:
Sabio.CX manages the collection of documents and data required for the claims process. Once this phase is complete, it automatically escalates to human teams for review and validation, speeding up case management and reducing wait times.
Document Collection for Complex Claims:
Sabio.CX facilitates the collection of documents related to complex claims, such as photos and reports, and escalates to a human team for validation and processing. This improves workflow efficiency without compromising accuracy.
Multichannel Assistance for Policy Inquiries:
Sabio.CX instantly answers common questions about policies across various channels (WhatsApp, email, Teams, etc.) and escalates to a specialist when needed, improving response speed and the satisfaction of intermediaries and clients.
Proactive Policy Renewal Tracking:
Sabio.CX monitors policy expiration dates, sending automatic reminders to manage renewals. If the client needs to adjust policy details, the interaction escalates to a specialist.
Virtual Assistant for Insurance Quotes:
Sabio.CX gathers key client information to offer automatic insurance quotes, with the option to schedule meetings with intermediaries if the client requires more information or personalized interaction.
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First-Level Support for Intermediaries:
Sabio.CX provides quick answers to intermediaries’ questions about products and services, automatically escalating to the appropriate team if necessary, enhancing support efficiency and reducing wait times.
Smart Minor Claim Management:
Sabio.CX guides clients through reporting minor claims and facilitates the collection of information and documents. The case is then escalated to a human team for assessment and resolution, speeding up the process without sacrificing service quality.
Sentiment Analysis and Continuous Improvement:
Sabio.CX analyzes interactions with clients and intermediaries to detect overall sentiment and proactively adjusts the service. This allows identifying issues before they escalate and continuously improving the experience.
Innovation at Ayté
