Health Sector

What challenges are you facing today?

Lack of specialized knowledge and knowledge management:

In highly specialized health areas, the lack of immediate access to experts can delay diagnoses and treatments.

Staff turnover and constant training:

In the healthcare sector, high staff turnover can hinder the maintenance of care standards and create knowledge management gaps.

What is Sabio.CX?

Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.

Designed to improve customer experience and optimize operational efficiency in your company

Increase in self-service

Patients can handle basic queries such as appointment scheduling, reminders, or updating medical information autonomously, reducing administrative burden and optimizing hospital operations.

Reduction in management times

Can reduce patient wait times, positively impacting operational efficiency, resulting in a more streamlined workflow within clinics and hospitals.

Scalability based on demand

During peak demand, it offers the flexibility to automatically scale resources and assign queries to specialists efficiently, ensuring SLA compliance even in high-pressure situations

Real-Time Monitoring and KPIs

Performance metrics can be monitored in real-time, allowing healthcare administrators to make informed decisions aligned with the operational dynamics of the health center.

Compliance with regulations and data protection

By complying with security standards, it ensures that sensitive patient information is protected, providing a safe environment for healthcare operations.

How does communication work with Sabio.CX?

Statistics and Results

14%

Increase per hour in case resolution

50%

Reduction in human intervention required

9%

Reduction in management

times

30% - 45%

Improvement in operational efficiency

Source: The economic potential of generative AI: The next productivity frontier, McKinsey.

Current Communication Challenges

Multichannel Communication

Integration with WhatsApp Business, Teams, Meet, and Email.

Exclusive Model

A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.

Specific Training

Specifically trained with your information and context through the Knowledge Database (KDB).

Integration with Information Systems

Integrates with CRM, ERP, and other information systems of your company.

Communication Traceabilit

Record all communications for proper audits and oversight.

Scalability to Specialists

Ability to escalate to a specialist when the agent cannot resolve a request.

KPIs and Indicators

A module for KPIs and indicators for operational and strategic reporting.

WhatsApp Audio Management

Handles audio messages received via WhatsApp as part of its multichannel functionality.

How Do We Do It?

What About Security?

Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law

Use Cases and Benefits

Appointment Scheduling and Management

Sabio.CX enables self-service through multichannel communication, like WhatsApp or email, facilitating the appointment scheduling process. Patients can interact naturally with the system to manage their appointments without human intervention, reducing administrative workload and improving the user experience.

Multichannel Support and Multilingual Assistance

Integrated with multiple communication channels (Google Meet, WhatsApp Business, email, etc.), Sabio.CX can offer multilingual support to patients, ensuring an inclusive and accessible experience for everyone.

Frequent Medical Inquiry Support

Sabio.CX can be trained with a medical knowledge base to provide automatic responses to common queries, such as minor symptoms or basic recommendations. This alleviates the burden on professionals and allows them to focus on more complex cases.

Virtual Triage for Medical Emergencies

Sabio.CX can implement a virtual triage system where patients describe their symptoms and receive an initial automated orientation. Depending on the severity of the symptoms, Sabio.CX may recommend visiting the emergency room, contacting a doctor, or suggesting rest at home, helping to ease emergency service congestion.

Postoperative Patient Care and Follow-up

Sabio.CX can automate postoperative or chronic disease follow-up by sending health surveys, medication reminders, or care instructions. If the patient reports any complications or warning signs, the AI can automatically escalate the case to a healthcare professional.

WhatsApp Audio Processing for Medical Communication

Sabio.CX can process audios received via WhatsApp, automatically transcribing them and responding based on the information contained, facilitating interaction and ensuring no important details are missed.

Automatic Appointment and Treatment Reminders

Sabio.CX can send automatic reminders for appointments or treatment instructions via SMS, WhatsApp, or email. Additionally, it allows for automatic rescheduling if the patient cannot attend, avoiding no-shows and optimizing the use of medical resources.

Complaint and Suggestion Management

Sabio.CX can manage complaints and suggestions automatically, categorizing the nature of the comments and prioritizing those requiring immediate attention with automatic alerts for the responsible team, improving the feedback cycle.

Medical Test Result Management

abio.CX can integrate with health information systems to automatically notify patients when their test results are ready, sending a general summary or guiding them on how to access the full results securely, complying with privacy and security regulations.

Electronic Health Record Integration

Sabio.CX can integrate with electronic health record systems, offering quick access to patient information, allowing doctors to consult or update records during interactions without losing time on manual searches.

Prescription Management and Automatic Renewals

Sabio.CX can manage automatic prescription renewals, reminding patients when it is necessary to renew, and automatically notifying the doctor for approval. It can also send medication pick-up instructions to the pharmacy.