What challenges are you facing today in the Education Sector?
Poor User Experience (Students and Staff):
Universities run the risk of offering a poor user experience, which can negatively impact the institution's perception and student satisfaction.
Lack of Scalability and Flexibility in Student Support:
Universities often struggle to scale student support during demand peaks, such as enrollment periods or admissions inquiries.
.png)
Prolonged Response Times and SLA Non-Compliance
tudents and administrative staff often face long wait times to resolve administrative issues or academic inquiries.
.png)
Inadequate Management of Institutional Knowledge
Managing knowledge in universities is complex, and important information is not always available or up to date for students and staff.
.png)
High staff turnover in student support areas leads to constant training and adaptation processes, affecting service quality.
What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize operational efficiency in your company
Increased Self-Service
Students and administrative staff can resolve common issues and access the necessary information autonomously through integrated channels (WhatsApp, email, etc.), without the need for human intervention.
First-Contact Resolution
Sabio.CX improves first-contact resolution rates, reducing the number of interactions needed to solve an issue and increasing user satisfaction.
Scalable Support
During peak demand periods, Sabio.CX can handle most basic requests and redirect more complex inquiries to specialists, optimizing operational efficiency.
Shorter Response Times:
Sabio.CX’s ability to automate responses and learn from previous interactions significantly reduces wait times, offering a smoother experience for students and staff.
Improved Data Security
Sabio.CX, being based on Amazon Bedrock, ensures compliance with security standards, guaranteeing that student data is protected in accordance with international regulations.
Integration with Other Systems
Sabio.CX can integrate with student management platforms, LMS, and other university systems, allowing for greater personalization and efficiency in student interactions.
How does communication work with Sabio.CX?
Statistics and Results
14%
Increase per hour in case resolution
50%
Reduction in human intervention required
9%
Reduction in handling times
30% - 45%
Improvement in operational efficiency
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
Ability to escalate to a specialist when the agent cannot resolve a request.
KPIs and Indicators
A module for KPIs and indicators for operational and strategic reporting.
WhatsApp Audio Management
Handles audio messages received via WhatsApp as part of its multichannel functionality.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
.png)
Support in the Admission and Enrollment Process
The Sabio.CX agent can handle mass inquiries through various channels (WhatsApp, email, web), providing clear and personalized information about the admission and enrollment process. Sabio.CX can automate responses to frequently asked questions and escalate complex cases to human staff.
Technical Support for Educational Platforms (LMS)
Sabio.CX can act as the first point of contact for technical inquiries related to platform access, credential issues, material downloads, and common error resolution, reducing the burden on the technical support team.
Management of Financial Queries and Scholarships
The agent can provide information on payment options, enrollment deadlines, calculate outstanding debt, and guide students through the scholarship and financial aid application process. Additionally, it can send automatic reminders about payment deadlines.
Student Support (Academic and Administrative Support)
Sabio.CX can quickly resolve the most common requests, such as questions about class schedules, exam dates, fee payments, and access to educational resources. It can also integrate with academic management systems (LMS) to provide personalized and updated assistance.
Student Satisfaction Evaluation and Feedback
Sabio.CX can automate the collection of satisfaction surveys at the end of each academic term or after resolving inquiries, providing the university with real-time data on student experience and areas for improvement.
Administrative Request and Procedure Management
Sabio.CX can help students manage these procedures automatically, guiding them through the process, providing updates on the status of their requests, and speeding up document delivery through automation.
Automation of Reminders and Institutional Communications
Sabio.CX can automate the distribution of personalized reminders via email or messages, ensuring that students receive timely notifications about critical dates, reducing the number of missed deadlines or delays.
Orientation and Support for New Students (Induction)
Sabio.CX can be trained to guide newly admitted students on topics like creating their institutional email, accessing educational platforms, using virtual libraries, and explaining university policies, providing constant support during the adaptation process.
Support for Researchers and Academic Staff
Sabio.CX can provide quick answers to frequent academic inquiries, assisting with administrative processes or access to resources, easing the workload of academic support teams.
Support in the Graduation Process
Sabio.CX can assist in this process by providing students with detailed information about requirements, deadlines, and necessary procedures for graduation, as well as sending automatic reminders about related deadlines and payments.
Innovation at Ayté
