Challenges You Face
Risk of Poor User Experience
Knowledge Management
The dispersion of information affects efficiency.
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Lack of Specialized Knowledge
Your teams may lack the necessary expertise in critical areas.
What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize your company’s operational efficiency.
Increased Self-Service:
Provides immediate answers to complex queries without the need for escalation
First Contact Resolution:
Understands and resolves needs in the first interaction.
Scalability Based on Needs
Adapts to fluctuations in demand.
Shorter Response Times:
Get information and answers quickly.
Continuous Training and Learning
Constant improvement of the model through your Knowledge Database (KDB).
How do communications work with Sabio.CX?
Statistics and Results
14%
Increase per hour in case resolution.
50%
Reduction In human intervention needed.
9%
Reduction In management times.
30% - 45%
Improvement
In operational efficiency.
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
Ability to escalate to a specialist when the agent cannot resolve a request.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
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Innovation at Ayté
