Typically, an organization's first step toward digital transformation occurs when the team responsible for handling support and service requests begins to encounter difficulties in meeting the demand for requests. It is at this point that the implementation of a service desk that centralizes requests, records, and analyzes all activities with the aim of providing solutions to prevent their recurrence is considered.
At Ayté, we believe that any use of a communication bridge between the customer and the company that helps simplify, automate, and turn processes into workflows deserves to be considered a necessary tool in accelerating digital transformation. Similarly, we understand that data centralization contributes to the development of managerial strategies and decision-making based on statistics and metrics.
We invite you to download our Ebook so that we can delve deeper into this topic.
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