Multinational Service Desk
Transforming IT Management in ITX Latam
ITX Latam
The growing demand for IT process management in seven countries presented a challenge for ITX Latam.
They were looking for an effective solution that met demanding standards
Benefits
Improvement of performance in operations by enabling more than 80 business processes on a unified service platform.
Migration of new operation standards to areas of Health Informatics, Engineering and Maintenance, Payroll and Labor Statistics, Information Technology, Security and Occupational Health, General Services, and Environmental Management, all on a single technological base.
Positive implications on service quality, speed of case resolution, traceability, real-time cost information, and inventories.
CHALLENGE
Valentech faced difficulties with its local Windows On-Premise servers, which were causing slowdowns in its main application. The search for solutions led to the decision to migrate key applications to the AWS cloud, including its Active Directory, LMS, Help Desk, and Accounting Software.
These applications, vital for their operation, were also experiencing slowness, and migration was seen as the way to overcome these challenges. Valentech relied on AYTÉ's knowledge and experience for this project.
Solution and Implementation Process
With a strategic vision, Valentech chose to deploy four Amazon EC2 Instances on AWS to host its critical applications. Additionally, an AWS VPN Site-to-Site service was implemented to ensure secure communication between the local network and the AWS cloud.
What do our customers say?
“ITCON is always one step ahead, adapts to the client's needs and has great flexibility to respond to issues, even when they are outside the contract”
Claudia Arenas
General manager
+16thousand
End users
+45thousand
Casos al mes gestionados
+2,200
Especialistas para gestionar casos
$0USD
Costo total de licenciamiento
Conclusion
Valentech has demonstrated its ability to innovate and adapt to the future, leading the transformation in the healthcare sector. Their strategic focus on the AWS cloud not only optimized their operations but also opened doors to continuous and collaborative growth.
This success story highlights the importance of collaboration, determination, and bold vision in facing technological challenges.
