Digital Transformation
How AYTÉ Revolutionized INTERASEO's Management System
Optimizing the OTRS System, Boosting Operations, and Making Informed Decisions
Benefits
Cost Efficiency due to the elimination of licensing costs and the benefits of the SaaS solution on AWS.
Scalability and Adaptability thanks to AWS cloud.
More detailed and useful information for decision-making.
Improved system performance.
CHALLENGE
INTERASEO, a leader in innovative waste, water, and energy solutions, faced a challenge with its OTRS Service Management Information System. Despite being a robust system, its On-Premise version had performance issues.
INTERASEO needed not only support but also comprehensive system optimization.
Solution and Implementation Process
Ayté proposed a system restructuring. We recommended migrating OTRS (now OTOBO) to the AWS cloud and thus transitioning it to a SaaS model, leveraging the scalability, performance, and cost efficiency that this platform can provide.
Implementation:
Deployment of the OTRS System in its latest version on the AWS cloud and acquisition in SaaS mode.
Incorporation of a corporate image reflecting INTERASEO's commitment and professionalism.
Secure data migration to the cloud.
Integration of a Custom Reports Module, with specific indicators for INTERASEO.
Creation of a view for integration with Power BI, allowing INTERASEO's BI team to design panels tailored to their needs.
Who Made it Possible?
Interaseo Team:
Cristian Martinez - General ICT Coordinator
Paula Zapata - General ICT Director
Julian Hernandez - General Information Analyst
AWS Team:
Roberto Erazo - AWS Account Manager
Equipo Ayté:
Natacha Castrillon - Director of Process and Service Management
Sara Jaramillo Bustamante - Process and Service Management Consultant
María Camila Sanchez - Process and Service Management Consultant
Miguel Sánchez - Consultant Solutions Architect Associate
Lina Arboleda Parra - Director of Process and Service Management
Jeyson Duque - Process and Service Management Consultant
Jonathan Casavilca - Developer
Jorge Rivera - Process and Service Management Consultant
At Ayté, we have been installing, configuring, and supporting Service Management Information Systems like OTRS and OTOBO for over sixteen years, spanning across more than eight countries for over 150 organizations. Currently, we are an Enterprise Partner of OTOBO and offer this solution in SaaS mode using AWS services. If you want to learn how we can lead your organization to more efficient service management without licensing costs, contact us.